Refund Policy

If your appeal letter doesn't load, refund within 30 days, no questions asked.

Last updated: 9 May 2026.

1. Statutory cooling-off

Per-use purchases are digital services that are usually delivered immediately. By starting to use the service after purchase you waive the 14-day statutory cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our discretionary money-back guarantee below sits on top of that.

2. Money-back guarantee

On top of your statutory rights we offer a discretionary refund where the service hasn't worked for you — for example, the AI failed to produce a usable output, the document didn't download, or the feature you bought clearly didn't function. We don't refund because the appeal was unsuccessful, the recipient disagreed, or the regulator ruled against you — that's outside our control.

3. How to ask for a refund

Email us with your order reference; we'll process valid refunds within 14 days.

Send refund requests to george@bloorengineering.com with: your account email, the order or invoice reference, and a one-line description of what went wrong.

4. What we don't refund

• Outcomes that are not in our gift (a third party's decision, a regulator's ruling, a tribunal outcome).
• Charges incurred more than 6 months ago.
• Subscription periods you have substantially used (e.g. you generated dozens of documents on the plan in question).
• Chargebacks raised without first contacting us — please give us the chance to fix it.

5. Disputes

If we can't agree on a refund, you can raise the matter with the relevant alternative dispute resolution body, or with your card provider. We are governed by the law of England and Wales.